This morning I updated the Destiny app and was switching gear from one hunter to the vault and to my other hunter, A full set of CE raid gear, A pair of Iron Banner Boots and a Queens Guard Helm (the lower lvl items are to change into when im wearing my raid gear on my other hunter) In the vault on the app i found all my stuff but the Queens Guard Helm, so went in game to check and it is gone. (Yes ive checked other Characters and waited several hours) I know it is a lower lvl item but I dont care, it is My Favourite and I worked hard to get it, it held alot of sentimental value for me and I cannot replace it. This is what is most upsetting, I am absolutely devastated at this loss and if i had known that there was a risk of loosing items during transfer I would not have moved anything!
I truly love this game, bugs and all, but this is one bug that makes me not want to play much longer, why grind for an item to have it dissapear? Please I just want my Helm back.
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The mobile vault is in the works, and Bungie is still working on getting some of the kinks it has in it worked out. I'd suggest to refrain from using the mobile or website vault until the next patch or update to the app, website, and Destiny. Unfortunately, Bungie does not return these items lost to the darkness or void or wherever they may go. This has to be the twentieth time I've said this, at least.
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Unfortunately bungie does not replace lost or dismantled items. I'm sorry about your helmet :( Many people have been experiencing this problem I would recommend that you manually transfer gear over from In game until a fix is implemented