So my old laptop (ASUS G73SW) I sold to my brother. He just called me saying that whenever he boots up the computer, the screen stays black....and I dunno what to do. I've never had this problem before when I owned it.
Does anybody know what to do? I wanna help him fix this.
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If it's black right when he turns it on, it can't be Window's fault. A computer only requires a few things to boot: CPU, mobo, RAM, PSU. The HDD, GPU, and optical drive are completely irrelevant as to whether or not you can at least reach the splash screen. It sounds like the monitor itself could have become unplugged on the inside or something.