Sooooo...it went down like this...?: -Two characters were deleted -A new character was created -Kid proceeds to go to vault and delete Gally -Kid transfers some materials to new character (?) -Last remaining high level character was deleted anyway -Another new character is created Your kid lost a lot of time doing something that seems purposely evil, even if he doesn't know what he's doing, I'll assume. Either way, Bungie won't help. They will only help you if it's their fault you've lost something (connection error, companion app glitch, etc). Your kid did it and that's that. However, if you're on 360, I'll help you level up if you're still for it. Let me know.