ToS in the game trumps any and all promises unfortunately. They can alter, remove, or hold back content, ban/delete accounts, anything they want in their game for any reason at any time. All of us agreed to it, regardless of how we feel.
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Exactly. They could introduce microtransactions if they wanted to. They're trying to improve the game. They added a lot of content for which we, the community, had asked. Probably so much so that they didn't have enough time to complete a new raid design.