So here's what happened. The psn servers were down at may 15 which was yesterday, So I didn't play at all. Later I received an email that my password reset and I was confused since psn was down. The day after (which is today) i went on destiny and noticed my good exotic weapons, gear, consumables etc. Are gone. I checked my vault and no exotic was there. So that was when I contacted psn, bungie and some friends.
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This is how you contact Bungie. As for your issue, Bungie does not restore lost items for any reason. Even if they respond, nothing can be done.