Your problem isn't that I DON"T understand how complaints work. Your problem is that I DO understand how they work. They work because the other party CHOOSES to respond to them. Either freely----or under some form of leverage or duress. Bungie has made it about as perfectly clear as anyone can make it....that they choose not to accomodate this particular complaint. Not only have the refused to budge in applying it to OLD content....they have again refused to apply it to NEW content. At the end of the day, you do not have the power to compel Bungie to do ANYTHING. They will either choose to accomodate you....or they will choose NOT to. ...and ALL indications point to the fact that they WILL NOT. So the question becomes....WHAT ARE YOU GOING TO DO. Are you just going to sit there and continue to nag and complain....or are you going to do something (anything) that is more likely to generate a concrete result??