Its not the game, its the people that were the issue here. Anyone of any age can be online, so you would have to cut them off from the internet entirely for that to be avoided, even in e rated games. The big issue here though is not the kid. Its the adults who think its okay to pick on a kid, regardless of if they think its okay he is there. You wouldn't treat a kid that way in real life, but I have to deal with supposed friends picking on younger players all the time. I constantly have to remind them that they just cussed out a 10 year old or something, which is not okay. The focus here should not be the kid, but the irresponsible adults, as the kid had no problems with the game itself. Not to mention a lot if the people who are advising this kid to stay out of fireteams are the same ones who tell people that matchmaking isn't necessary because the kid should use lfg.
Tl;Dr
Its not about the kid, its about the jerk adults acting like kids
English
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The issue is parents not parenting and letting their children be in a situation that this can happen.
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You can blame the parents, but that does not excuse grown men from picking on children. That's common sense. There's a reason you don't see grown men at the store yelling at someone's kid. Its not because the parent is right there (although that helps), its because they know its wrong.