Well saying "shit" to kids is the most retarded thing you could do. And if the parents bought the game for him, he is allowed to play it. Maybe his brother could have informed him that there's going to be a bunch of douchebags online.
But in this case I find it weird that the kid that got bullied, his parents are "bad" and dont know anything... I think that the guys that bullied are the real example of parenting gone wrong.
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Sounds like the kid isn't old enough to play the game if he cannot handle people online. Plus apparently he was practicing sniping in trials... That says a lot