Everything you say is true, but expecting everyone to just accept that someone "can't afford good internet" is part of the problem with the self entitled brats in USA society. If someone can't afford good internet then they should not bitch about lag. This is like saying "I can't afford a membership to a country club, but they should let me play there anyway", no, just no.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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