It doesn't take being a top player to beat the Hard Mode raids. It doesn't even really take being a better than average player. I want a community manager that understands the game fully. Hard mode is a big part of that. It relates to everything. Class balance, weapon balanced, raid difficulty, everything.
I understand what his job is and so does he. It's why he accepted the original challenge from another post to complete all year one achievements.
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He doesn't need to understand that... he has no influence over those things. He just relays messages from players to devs and vise versa. I'd much rather have a competent cm who excels at communication/ PR because you know that's his job than someone who knows all the game balances.