Get to know her. Regardless of what you or others in your position believe you don't truly know someone until you physically meet. People can be anything over the phone or internet. Talking to someone isn't the same as spending time with them. Lots of things that can only be found out while physically interacting can change the situation.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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