What word would you use to describe an act when someone from a place of higher social privilege makes a comment on social media outlet that millions of people use to make fun someone for their own gender? You picking on the word seems to skirt the issue that North made a remark to pick on the appearance of a trans woman. Words I'd use are rude, insensitive, bigoted.
People shouldn't need thicker skin to tolerate intolerance.
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I wouldn't make a big deal of it to begin with. It was a joke, humor comes in many forms including sarcastic. This is where the thick skin comes in, society today is so...weak I say...that the slightest off-hand remark gets a group of people in an uproar. Nobody wants to speak their mind because they might say something that will offend someone, somewhere. It's called jumping the gun to immediately mark his joke off as intolerance. That's the kind of knee-jerk reaction that brings about the cancer of political correctness.