Have you attempted to [url=https://www.bungie.net/en/Help/Article/12539]clear the cache[/url] of your console?
If this does not resolve the issue, you may need to contact PlayStation/Xbox support for further troubleshooting.
This issue ties directly into Licenses on your console/account. If you have purchased/downloaded The Taken King, you should have access.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
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