I still cannot access my year one rewards. I was NEVER given an option at any point to start the Veterans Tour quest in the tower. I preordered the original game before release last year and purchased the season pass shortly thereafter. I also had a max level character before year one ended, and have since purchased the taken king. It's been a month now without an update to this, and it's very disheartening to know that even for loyal customers such as myself - there is still not one peep about the issue. I'd like my rewards Bungie.
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I'm in the same boat. I preordered the game, bought the season pass upon release and maxed out my character before Year One ended and got nothing so far. I'm bumping my post about this issue in hopes of a response.