[quote]Hi, since last Wednesday I have been trying to install the 17gig update. I have spoken to xbox 3 times and they have now asked me to check with you guys as it may be on your side. Every time I download the update, it gets to 91% and then stops. My xbox brings up a little toast message saying "installation stopped". If I select to retry the update, it starts for 10-30 seconds and then stops. I have tried to download the update across my wireless network (keep in mind I have a 1.5mb connection so a download of this size takes a few days), I have also taken my xbox one to a friends house where I used his wired network twice to get the update. Every time the update stalls at 91%. I have tried countless power cycles, cleared the cache, deleted and re-associated my account with the xbox each time I try the update I am deleting the whole game and starting fresh, I have tried to install onto an external 2tb drive which has 1.7tb free I have tried to install onto the internal drive which has 120gb free I have cleared the alternate mac I have tried installing the disk offline and then once its complete going back online to install the update I have reset my router I am not sure where to go next and xbox has pointed me your way. Like I mentioned, this update takes me days to complete, so I am not keen to delete the whole game and downloaded portion of the update to simply power cycle and try again. Do you have any insights or can you offer a hand? thanks guys cheers[/quote] Just tried copying the whole game from a friends xbox onto my external, but it seems the data must be linked to his xbox live account because once I put the drive into my xbox the game is missing/hidden