They can't, or they will get fired, they can only do one single comment, Bungie is actually scared of back lash.
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And that is their greatest mistake. People lash out because they get no attention. Because their problems and concerns are not addressed or even discussed in the public domain. They are only given vague responses as answers, which time and again has seen little to no results. At this point, continuing to remain tight lipped will only do more harm than good.
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They will never learn friend, they never will.
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*Tosses you a cold drink*
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*Happily sips, whilst replaying the non-existent story.*