And that is their greatest mistake. People lash out because they get no attention. Because their problems and concerns are not addressed or even discussed in the public domain. They are only given vague responses as answers, which time and again has seen little to no results. At this point, continuing to remain tight lipped will only do more harm than good.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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