I've worked in retail for over 5 years and now work as a financial advisor so YES I do know, but we don't BS and tell them we'll try better, but we actually try better. That's what I really believe Bungie is doing... You're going on about a broken product, then tell me WHAT GAME ISN'T? Assassin's creed, call of duty, mass effect, the witcher, elder scrolls, ALL those games have DLC made way before release of the original game.. that's just the state of the videogame industry... Of course people can be critical about Destiny, they should be, but the forums are toxic, people get a rush for calling Bungie and it's staff out, saying "nobody likes you" to Deej, calling Luke Smith a mindless puppet, my GOD, we're talking about real people here who are just doing their jobs.. I HATE all the negativity, criticism works best when pointing out not just the flaws but also the strengths of something.. The community FAILS MISERABLY to do the last...