Yes, I have extensive experience in retail management and customer services. There's a difference between letting customers ideas define a product and listening to a customers feedback in order to improve it. In neither case they are wrong. If you're accepting custom and denying them service then your business isn't going anywhere. I also saw the comment where you mentioned you're told not to help people when you're clocked out. So clearly, you're not management of any kind. Don't try and kid anyone on here.