1) Yes, qualified people. Meaning you started at the bottom and worked up to manager somewhere to gain managerial experience that allows you to skip starting positions. Yet you've said you skipped even those and have always been a manager. How did you get qualified to do so? They are not starter level jobs. No one is going to hire someone fresh and unproven in the field to manage anything. 2) I have a focus group, let's say if 10 people *which is still small for a focus group but whatever* 5 of them hate the design of my product, the other 5 love the design. Do I change it or do I leave it? Using this focus group half of my target audience is unhappy but the other half is happy. Which group do I cater to? They can't both be right, someone always has to be wrong.

Lol, a focus group is often about 8-10 people. More to the point, it's a focus group, they're a point of reference in product development. They aren't your customers. I think you should maybe stop discussing the subject. With each argument you produce, you show yourself to have less and less knowledge on the matter.

Your focus group should contain your target audience, or in other words, your customers. That's why you focus on them... You wouldn't bring in a group of 10 year olds and ask them what features they want a rideable lawnmower to have...

Look mate. You're now trying to argue that a customer complaining to you is the same as a focus group. Really, think about that. Focus groups are not customers in your store. They are part of the development of a product BEFORE you sell it to a customer. Your focus group giving you feedback pre launch has absolutely no relevance to a customer giving you feedback instore.

This isn't about a store... This all started that the customer is always right and it simply is not the case. They can never always be right. It is simply impossible for the reasons I already pointed out. Such as the differing opinions in the focus group, they are your target audience, the customers you are trying to appeal to with your product. If half the group likes what your doing but the other half wants to change then what half is right? They can't both be right for the simple fact that one being right makes the other wrong by process of elimination. You say the ones that want the change are correct? That means the one saying to keep doing what you're doing are wrong and vice versa. You can't appeal to all the customers, what's right for some is not right for all and it's down to the business to market their own way. If you take anything the customer says as right all the time then you'll just flop hard. Simple as that.[spoiler]Also I'm not sure why you think focus groups are not used after a product is released to evaluate the product... If your product isn't connecting with your target audience the way you expected you hold another focus group to find out why...[/spoiler]