Look mate. You're now trying to argue that a customer complaining to you is the same as a focus group. Really, think about that. Focus groups are not customers in your store. They are part of the development of a product BEFORE you sell it to a customer. Your focus group giving you feedback pre launch has absolutely no relevance to a customer giving you feedback instore.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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