Who in their damn right mind would constantly show respect and keep a pleasant tone consistently, even with a paycheck, with you bunch of whinnying assholes.
They are human and can only take so much. You want respect? Learn to give it. If not take the polite frustrated tone and shove it up the ass. It's simple really.
You must not deal with clients, customers in the retail, finance or hotel industry.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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