Wrong the smaller your consumer base the more personal you have to be with them when your audience is the size of bungies you don't have time to deliver heart felt messages all the time nor will they care because such a small percentage will actually read the update as opposed to the massive amount of players actually playing the game. They have over a million people playing the game do you really think they are up at bungie trying to figure out a sweet way to tell us that a change was implemented, no they are working on a way to implement the change. If the entire forum decided to stop playing destiny bungie still wouldn't be hurt because we represent a small minority of people that actually play the game.