Well let's look from a real world perspective...say you go to a restaurant and order a steak medium rare and it comes out medium well done...will you rant and rave and curse and call the cook all kinds of profane names?or will you politely express your displeasure and allow it to be resolved?snd then leave and make a decision either to come back or go elsewhere?Some could b asshats,yell scream talk trash bout the cook that has your steak in hand listening to you spew....how many times did your steak hit the ground before hitting the grill then finally a nice layering of spit for that extra glazed look...that's the very real response you could get with vile language at a restaurant,think bout it next time you curse your server or cook. I use this analogy because in the real and online world ppl still have feelings...and I understand that a certain level of professionalism should be shown especially since it's their mistake but this youthful generation thinks they can just say any ol thing and not get a bit of your own medicine back....a little decorum and the manners your mommy told you about but forget to use is in order and you probably wouldn't get the snide remarks.i bet half of the ppl here lack the intestinal fortitude to say what they type in person to these guys. I speak from the service industry...I'm the guy that comes and fixes your ac when it breaks...and trust me you will be as polite as can be why?cause you want it fixed.ive been cursed b4 by customers over previous ac companies not doin their job..I remind them it was the other company and if they continue I tell them I can leave and come back once they've found their manners,cause I don't have to take that kind of behavior from no customer and my boss has backed me on several occasions....bottom line is be the change you want to see in the world...it's what you young people say alot now a days anyway