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Edited by Thikki Sixx:
11/6/2015 5:10:39 PM
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[quote]Some of you say, "The customer is always right bullshit has to stop." Anyone who utters this is a complete moron and has either no concept of business ethics or is 15 years old and thinks they are being righteous and hip.
Go ahead, start a business and whenever a customer has a problem with you or the product, tell them to -blam!- OFF. Yea thats a good business model, you will surely succeed.[/quote]
The customer is usually wrong. I can tell you this from personal experience, as I used to be a retail manager. However, the customer is still your customer, and they should be treated with respect and courteously.
The man who first said, "The customer is always right," died alone and broke in a mental institution. He is most certainly not a man whose advice I would follow.
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Edited by Cerberus369616: 11/6/2015 5:19:20 PM[quote] The man who first said, "The customer is always right," died alone and broke in a mental institution. He is most certainly not a man whose advice I would follow.[/quote] https://en.m.wikipedia.org/wiki/Marshall_Field https://en.m.wikipedia.org/wiki/John_Wanamaker https://en.m.wikipedia.org/wiki/Harry_Gordon_Selfridge 3 people who pioneered the customer is always right philosophy. They revolutionized customer and employee rights and treatment and were widely successful despite doing relatively unheard of things like full cash refunds and full employee benefits. Only one of their fortunes suffered in his late life and this was after he retired and he certainly didn't die alone due to a huge stockpile of good friends from his years of being a nice buissnessman and having 5 children with a loving wife. The point is A. You're talking out of your ass. B. You can certainly make money and be successful by being good to your customers and valuing giving them a good experience. The opposite is true , you can make money and be a dick, but only because they are allowed to by the ones with the real power, the consumer. Why make a person begrudgingly buy things from you when you can make the customer happy and still buy something from you. A happy customer is more likely to be a repeat customer, especially in a competitive sector.
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Easy there. No need to get offended. No one said you couldn't make money being a dick. I simply said, the customer should be treated with respect. Second, the gentleman I was referring to did not lose his fortune due to luck, but to gambling and poor decisions. Which again, supports why I would not listen to any of his advice. However, with what you said about the two others as well, I agree. But that goes back to what I had said about the customer is still the customer. They will always have the choice to go elsewhere.
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I think your third paragraph sums this up quite nicely. Bungie certainly doesn't have to listen to everything we say, but they do have to maintain a respectful relationship with their customers. The language in this week's update did not work toward building a respectful relationship with their customers.
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Lol I completely botched that. First two paragraphs were supposed to be quotes. Third one on was me. But agreed. While I didn't take offense, I did notice. Personally, I saw it as more of a joke. But that doesn't mean everyone else will see it like that. Especially with something like that. He should have erred on the side of caution.
