[quote]Some of you say, "The customer is always right bullshit has to stop." Anyone who utters this is a complete moron and has either no concept of business ethics or is 15 years old and thinks they are being righteous and hip. Go ahead, start a business and whenever a customer has a problem with you or the product, tell them to -blam!- OFF. Yea thats a good business model, you will surely succeed.[/quote] The customer is usually wrong. I can tell you this from personal experience, as I used to be a retail manager. However, the customer is still your customer, and they should be treated with respect and courteously. The man who first said, "The customer is always right," died alone and broke in a mental institution. He is most certainly not a man whose advice I would follow.