I think your third paragraph sums this up quite nicely. Bungie certainly doesn't have to listen to everything we say, but they do have to maintain a respectful relationship with their customers.
The language in this week's update did not work toward building a respectful relationship with their customers.
English
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Lol I completely botched that. First two paragraphs were supposed to be quotes. Third one on was me. But agreed. While I didn't take offense, I did notice. Personally, I saw it as more of a joke. But that doesn't mean everyone else will see it like that. Especially with something like that. He should have erred on the side of caution.