People complained back then. The only real difference between then and now is the manner in which complaints were made. Even kids on s school playground conducted themselves with more maturity than supposed adults do today.
The reason for that difference is anonymity. Back in the 90's the odds are you were talking and complaining with a real life person. Today you are doing it with a digital manifestation of ones childish persona.
Just the physical presence of another human being is often enough to make people behave in a more mature manner.
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You are 100% correct. When you are face to face with someone you don't belittle them if they have a different view. But the online amenity only adds fuel to the fire.