I will say this: I agree with you, however I'm not all that upset. At the end of the day they could literally pull the server plugs and flush this game because it is theirs and they can do whatever they want. That said, the snarky tones and dimwitted posts are bad for business, and come off as the consumer being lower status than them. So, ultimately they basically flipped some people the bird, because they feel that they can.