They said they always listen and players help build the game. Some people go overboard in the comments but the tone of the update was bad. As for entitlement, free updates are not free. Everything added to the game is to keep player numbers up to ensure good sales for future dlc and/or Destiny 2. There are a huge amount of good games being released in the coming weeks and Bungie would be wise to keep everyone sweet until the next paid dlc.