No, stop! Your opion doesn't get to undo decades of customer service and PR best practices - and premote the worst - as some things that's alright. You as clearly untrained and unschooled. You need to defer to proessionals, probably in all things and at least hold back till you understand the issues. The ignorance level in America is bad enough. Having you all then dictate what's good, right or makes sense is insanity.