I thought some customers paid well over $100 already, and that Bungie wants MORE customers to spend hundreds more... Yeah, let's quarrel about $10 from a vast minority...

That's not the point. I'd be pissed if I bought the book and they didn't fix it.

I agree. HOWEVER, there are more than enough ways to resolve a conflict that doesn't leave a bad precedent when it comes to attracting future customers... For example - lock it down, allow those who have used the game in the way they deployed keep what they had, without giving a refund (easy to take money, but sometimes not as easy to give it back), assign a credit to a certain user's account/profile that the silver can be used in the future. This protects the current customers who have enjoyed the game in its many facets. It provides an interest for those that willingly paid for additional content (without issuing a refund). It publicly admits the mistake without going back on prior actions, and protects the perception of the relationship between the company and the customer - which the most important part - because the $10 problem might have a $100 solution - if customers feel good about the product. If the $10 problem isn't solved, then there is a $100 loss that is about to occur. It is all about risk. In my house, Destiny sales have gone WAY down - because of the 12 consoles, we have 8 Destiny players online at anytime (required 4 purchased games + game sharing). When TDB came out - we were all excited, bought 4 DLCs. HoW, that whole exotic problem and leaving vanilla gear behind for no reason angered some in my house, went down to 3 (what was the $20 worth? a loss of a customer. When TTK came out, we are now down to 2 purchased copies. (so loss of at least $80 $40x2 since TDB). Silver was sold in October for Festival of the Lost - one person purchased silver - down to 1 person (my youngest son - it was his money, not mine). Nobody bought silver this time around... See how the sales are reflecting loss of confidence? How much is Bungie not making because of the mismanagement of the game - what is offered, bugged, lied, improved, broken, unbalanced, unbalanced again, unbalanced again, left behind, made new, left behind then brought current, but not everything, but some things from certain places, but not things that are asked for, etc.... If Bungie could convey an actual thought that makes sense in their development process, this would inspire confidence for future purchases. This is double edged, though (I hope) - #1 I don't think they have a plan. But if they kept more customers they could bring on more developers to create this plan. I think sales are going down faster than they bring them up. Someone has to bite it - so do we give more money hoping for a better product? IF - TDB offered more, then HoW offered more, and TTK didn't have the MANY issues it had (with relegation, omission, etc...), then I'm sure people would have less of a problem with it. But with SRL, 2 tracks. Free event. The silver is a different way to enjoy something that is offered for free (not a forced purchase). How much more in sales (from the original DLC) would they have made? If we all knew that all of this would be included in the NEXT DLC (or Destiny 2), how much more in overall sales would be increased - giving more money to develop that better product? It starts with perception.