Hey Bungie,
What is the average load on your Web servers? Are the load-balancers coping with traffic ok? Do you have adequate tools to monitor the performance?
I'm asking because there is a constant lag in multiplayer (a horrible one) and no, I don't think there are network problems on my end. And yes I went through the related Help and FAQ articles which all point to that.
I think it is fair to assume that you have picked up new audience since launching The Taken King and after Christmas Sale too. I hope you did not forget to beef up or scale up your hardware/virtual web instances in response to an increased number of users.
I also wonder how many other users have noticed the decreased web performance compared to year 1, I distinctively remember not facing the same problems, at least not to the current extent.
Sincerely,
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Hello, This post would be better suited for #feedback. We here at #help appreciate your dedication to the game and giving it feedback, however, #help is for tech and game issues. Thank you for your concern and good luck in getting recognized!