You mention the player base not receiving great changes at their request. I can think of a few things they implemented for us. One could argue that weapon balancing is fueled by player request.
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The wrong players request
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One could say weapon balancing is based on player request but then you could make that same claim for call of duty. One games pvp is broken and the other is not.
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True, but my point is that I think a lot of what Bungie does is shameless pandering to the forum whiners.