I haven't been shy about posting criticism of DeeJ, but if the truth be known, he's actually doing an excellent job. Before you call me a Desticle, permit me to explain. In order to know whether DeeJ is doing a good job, you have to know what his REAL job is, not the job Bunglevision pretends he has. His job isn't to be the voice of the community; if it were, he wouldn't have taken six months to a year just to put Optional Matchmaking on the community wishlist. His job isn't to inform the community; if it were, he'd be telling us something meaningful. His job isn't to help the community; if it were, he would be assisting instead of snarking and insulting. He has one purpose, one task, one function, one job, and no other. He's the flak catcher. He is there for the sole purpose of giving the community a target on which to focus their discontent. That's why it's ludicrous to talk about poor DeeJ having to listen to irate customers. That's the only real job he has. That's exactly what they're paying him for: so that people will get angry at HIM and call for his dismissal instead of filing BBB reports or joining a class action lawsuit or boycotting Bunglevision and Destiny. In other words, having DeeJ around to be hated keeps the customer base from doing something that might actually accomplish some good. He might indeed get transformed from flak catcher to sacrificial lamb and get fired, but if he is, it's only because Bunglevision decided it would mollify the community, even if only temporarily. It wouldn't be because Bunglevision wanted things changed. How can I know that when I don't work for Bunglevision? Because if Bunglevision had wanted things changed, they'd have either made him do things differently or replaced him long ago. Either he is doing the job the way Bunglevision wants, or they really just don't care. Let that sink in. THAT'S why it's pointless to ask for his dismissal, obnoxious as he is. Edited for correction. I meant DeeJ, not Cosmo. My apologies to all and thanks to Lost Sols for pointing out the error.