Maybe he has. How do you know? What's to say he doesn't have a private account so whiny people like you aren't up his ass all the time. Also, he has a life and career and probably can't dedicate 1000's of hours into one game.
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If his career revolves around a game, he should be thoroughly experienced in said game. I mean honestly, you'd think they could just gift him the stats, since they manage the API. Even that would be better than showing us that the person mediating concerns between the community and development team is completely inexperienced. It's just a total slap in the face to the player base, then again, since when did Deej care about that. Guess it's something to discuss when we talk later.