Jon Weisnewski and Team don't tune abilities and weapons JUST because people bitch and complain. They look at the data. They see what is getting used, how effective it is and how many people use it, and where. They do read the forums and they may look into the data on the complaint, but that doesn't mean they every base their decisions on complaints of X being too OP.
They tune for the health of the game. If it gets to a point where Strikers are rolling in at an average K/D of 1.08 and Gunslingers are at 1.01, and Shoulder Charge is the reason for it, then ya, they may down tune Shoulder Charge.
An aside: I remember when Shoulder Charge was a Kinetic attack, wasn't even an Arc ability.
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