Just a PSA for people who are not aware: The BBB is simply a rating service sort of like metacritic. That is LITERALLY all it is. Companies pay to be rated by the BBB and allow the BBB to give them grades and then mediate between customer complaints and the company. Why do companies do this? Because they know sheeple, dumbass customers believe that the BBB can actually do something as if they are some arm of the government. Somehow customers have it in their heads that black helicopters are going to swarm X company and their facilities and "crack down" or something. So companies willingly join the BBB so they can get rated and hopefully get an A+ rating so that they can say "We're rated A+ by the BBB" and they know customers will eat that shit up like it means something. If you feel the need to make a BBB complaint, go for it, but be calm about it and know what it actually is. All I can tell you is anytime I have had to deal with a BBB customer that is shitting themselves in their complaint, it fast becomes sent around the office for a good laugh lol. BBB kooks are the best workday comedy fodder. Best of all most BBB complaints are ones that could be solved if the customer A) contacted d the company first or B) didn't have some conspiracy that the company was out to get them when they did call or C) and this is the big one; accept that the customer is not always right and there is a strong chance that YOU, the customer, didn't understand something or screwed up on your end.