You're not wrong. The anger at folks such as Deej and Cozmo and Urk (to a lesser extent since he was last the public face during the Halo era) has always been misplaced. It's really an internal issue at Bungie: how they deign to treat their customers. It's a philosophical change that is drastically different from their community oriented approach of the Halo Era that worked so well for them. Alas.