I, like many of you have lost silver and are still waiting for the "investigation" that Bungie is "supposedly" performing regarding our issues with Eververse and Silver. I am sure that many of you have been waiting quite some time without a response. So with that in mind, enter the *UNOFFICIAL* Lost Silver Census. The purpose of this thread is to populate a census of those affected by unreceived Silver from both Xbox Live and PlayStation Network. However, before you include yourself in the census, please be sure you have performed the recommendations from Bungie's Missing Silver Troubleshooting Guide: https://www.bungie.net/en/Help/Troubleshoot?oid=13657 Troubleshooting Issues with Purchased Silver Players that encounter issues when attempting to purchase Silver on their account should try the following troubleshooting steps. Wait up to 30 Seconds: Allow for up to 30 seconds to pass to see if the Silver amount is added to the account. Re-launch Destiny: If the Silver is not added to the account after the time has passed, log out of Destiny and then log back into any character. A successful Silver purchase should present players with a notification upon logging back into a character. If the notification does not appear, check the current Silver balance from the Character Inventory screen. Sign Out of Console Account: If the Silver balance does not reflect the purchased Silver amount, please close Destiny and completely log out of PSN or Xbox account. It may also be advisable to clear the console cache. After logging back into Destiny, please check for a notification of a successful Silver purchase or check the Silver balance in the Character Inventory screen. Check for Successful Transaction: If the Silver balance still does not reflect the purchased Silver amount, please ensure that the transaction shows as successfully completed according to the PSN Store or Xbox Marketplace. Contact Platform Support: If the purchase shows as successful, please contact PlayStation Support or Xbox Support to investigate potential issues with the transaction. Contact Form for Missing Silver If none of the above troubleshooting steps resolved the issue with the Silver purchase, please fill out the following Contact Form to submit a Help Ticket. To return to the start of the Silver and Eververse Guided Support, please click here. Please Note: All Bungie.net Contact Form email responses are in English only. To receive a response, players must have elected to receive emails from Bungie in the Notifications and Email section of their Profile Settings." - - - - - If you have completed the aforementioned troubleshooting recommendations and have submitted a help ticket, please be sure that you have received a notification from Bungie to confirm receipt of your ticket which states... "Thank you for providing the requested information. No further contact form submissions will be necessary as we investigate this matter. If you're experiencing any additional issues or have additional questions, please see the #Help forums. Please note: Pending the results of the investigation, you may not receive any further notice, even if we're able to resolve the issue in question." You may also receive an email notification which states... "THANK YOU FOR YOUR REPORT Hello, Thank you for submitting a Help Ticket using the Contact Forms on help.bungie.net. This is an automated response. Please do not reply to this mail. Investigation Results We are continuing to investigate the issue described with the Silver purchase in question. We are actively working with our console partners on the matter. Unfortunately, we currently do not have an estimated timeframe for when the matter may be resolved. Until then, future Silver purchases may not be accurately reflected on the account in question. We are unable to provide any temporary solutions for this matter. We apologize for any inconvenience or confusion that may have been caused. We will continue to investigate and update you with information as it becomes available. All Contact Form submissions are used for data collection and investigating potential player-facing issues. These forms are automatically sorted and are not guaranteed to be read by an employee. Please do not respond to this email or send duplicate submissions for the same issue. Abusing the Contact Form may result in a temporary restriction in accessing the form." IF YOU HAVE COMPLETED ALL OF THE AFOREMENTIONED STEPS, THEN REPLY TO THIS THREAD AND INCLUDE THE FOLLOWING IN ORDER TO BE ADDED TO THE CENSUS: 1. GT/PSN ID 2. Platform(s) where Silver was purchased 3. Date/Time of Transaction(s) 4. Amount of Real Currency / Silver owed 5. GT/PSN ID Region The goal of this thread is to hopefully enlighten Bungie/Activision to the severity of this problem and to tally the census of Destiny players who have not received their *PAID* Silver. Hopefully Bungie will take this seriously and find a resolution as we certainly all want to continue to support Bungie. However, you (Bungie) need to do your part in supporting your players. Thank you everyone for your participation. - Xbox Live - 1. GT: T3KN1KA Platform: Xbox One Transaction Date/Time: - Sunday, October 30, 2016 @ 255 ($20) - Monday, October 31, 2016 @ 1425 ($20) Total: $40 = 4600 Silver Region: North America (USA) - - - - - 2. GT: Magicaltaco117 Platform: Xbox One Transaction Date/Time: - Thursday, Nov 3 @ 10:30 pm - Sunday, Nov 6 @ 1:10 am - Tuesday, Dec 13 Total: $120 Region: Massachusetts, North America - - - - - - PlayStation Network - 1. PSN ID: Lonelyelephant Platform: PlayStation 4 Transaction Date/Time: - 12/13/2016 12:10pm 1000 (100 bonus) 9.99 CAN - *12/14/2016 12:25pm 1000 (100 bonus) 9.99 CAN - *12/20/2016 10:32am 500 4.99 CAN *Purchase made with refund Total: 2700 Region: Canada (North America) Total spent: 9.99