I don't think you read their policy on this so I suggest you read the policy here: https://www.bungie.net/en/Help/Article/11929 [quote]Q: Where can a player go to dispute a Ban or Restriction applied to their Destiny account? A: [b]There are no options to dispute or overturn account restrictions or bans.[/b] Permanent account bans are only implemented with rigorous checking to ensure that the innocent are not punished alongside the guilty. [b]Bungie does not comment on or discuss individual account restriction or bans.[/b] [b]Restrictions are temporary, and will not be overturned or undone before they expire.[/b] Once an account is banned however, that ban is permanent. [b]Account restrictions and bans are only done in extreme cases; if actions were taken against your account, then it was with reason.[/b] We take actions to preserve the experience of all our Destiny players, and do not take account restrictions lightly. You are responsible for your online account and console hardware, and any actions taken in the world of Destiny, so please be careful who you allow to access your Destiny account.[/quote] Also note, you were probably being investigated for matches weeks or months ago that you were reported by other players. If you had a lagged connection to receive a punishment, it was not because someone watched Youtube videos while you were playing one day.