As in what may have happened in their past to look to help others, whatever they feel whether its duty or the will to help because of morals or because they can't stand to see others where they once laid?
Do people help because they're good or because they think they owe something to society?
Or because they feel guilty? Maybe they did something to someone in the same position before and they made it their wish to change their ways and help and try to put a mask on that experience.
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I go out of my way to help people because I was abused/ neglected as a small child and no one helped me. I don't to see anyone else go without help.