I'm not sure about the issues with customer service. As far as what I was asking, your first paragraph summed it up. I just don't understand it. I don't know if it's a maturity thing, or I'm just too stupid to understand.
English
-
I really just chalk it up to nothing better to do. There aren't many games like Destiny out there. Not many games have this one's moderate learning curve, content (though that's dried up recently), and active community. So a lot of the haters just stick around to complain for lack of something better to do.