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7/31/2017 4:27:24 PM
2957
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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Im having an issue with the game, i bought the collection edition and it gave me all of my dlcs 2 years ago. And when i redownloaded it today, my dlcs were gone and i can do and of the quests, strikes, nightfalls, and raids. Can someone help me?
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Was this content purchased / redeemed using the account you’re attempting to play with? If it was, try restoring your licenses. https://www.bungie.net/en/Help/Article/12181
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No i bought on disk and i dont have my packs anymore after 2 years and i cant get them back. I've tried to rest my game's cache and still nothing i've reset my license and still nothing. Im starting to get pissed because of this.
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The disc is only the game game while DLCs are redeemed via codes to your console account. Did you redeem the codes with your account?
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It didn't come with a code it downloaded all of the dlcs with the main game.
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Unfortunately that won’t happen. DLC licenses are digitally attached to an account by either purchasing them from your console store or redeeming a physical code. If you purchased a physical copy of Destiny The Collection it had to come with codes for the DLCs. If it didn’t come with any codes, you will have to speak with the retailer you purchased it from as they are responsible for supplying codes for the content you purchased.
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Ok so i called the pace i got the game from and they couldnt give a code or a redeem card. Any other options?
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Ok. Thank you for helping me.
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residence stem will not drop for me no matter what I do
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You’ll have to complete your current Nascent Dawn quest step.
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So i bought Destiny the Collection edition and i've had for awhile now. And when i redownloaded it, all of my dlcs were gone and i have all of my progress still. Can you help me with this?
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You may want to try clearing your cache and restoring your licenses. https://www.bungie.net/en/Help/Article/12539 https://www.bungie.net/en/Help/Article/12181 If you continue to encounter your licenses not being recognized, you’ll need to reach out to Microsoft Xbox customer support. https://support.xbox.com/en-CA/contact-us
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Why can’t I join a faction I’ve now made two characters past lvl 20 and have completed the story line and yeti still can’t join a faction I put in a comment a while ago and have not gotten an answer back it’s annoying please respond with something
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Simple. You can only join and progress Fractions DURING a Fraction Rally. The last Rally was 2 weeks ago and the next rally has no date yet. Keep yur eyes on the weekly newsletter "This week at Bungie" for any details when available.
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I have an error code thing can u help me w that
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hi I'm currently at 312 light but all my engram drops no matter the colour from blue to purple are all stuck a 304 light how do i fix this plz help
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I am now locked out of my Destiny 1 game. I called Xbox help and they told me it looked like Bungie canceled my expansions. Please help
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Bungie does not control your platform licenses. If you purchased this content using the account you are playing with, you may want to try restoring your licenses. https://www.bungie.net/en/Help/Article/12181 If you continue to encounter this problem, you will have to continue to work with your platform customer service.
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Hello. I had just gotten the stolen light transmat effect and applied it to a ship. I had one other junk effect i was trying to dismantle but i applied it by accident. I realized my mistake but too late. I am incredibly furious that i finally got something cool and one accidental button press made all that time and effort worthless. Please help me. I really want that transmat effect back
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Hello i bought destiny 2 with expansions included. The expansions are not on it after i started to play destiny 2
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Ok so maybe you can help me. My clan shows up on my xbox profile, made it for me and a buddy but he's not on anymore and I can't promote anyone since it's just me and him. How do I leave? The clan doesn't even show up in the companion. Please help
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I bet you totally regret responding to this post. Almost a year later and people still reply to you.
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Nah. If people keyword search it comes up. It’s what I’m here for.
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I'm having a big problem that I'm very frustrated about
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Try creating your own Help post. This one is almost a year old.
