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7/31/2017 4:27:24 PM
2925
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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I just transfered over to pc and when I enabled cross save none of my dlc's came over do I have to rebuy them?
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Yes. Cross Save cannot be used to transfer DLC licenses across platforms.
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Hi my name is Jack I bought your legendary edition for £30 thinking I would get the full story and game, however I didn’t, I really need the money back because I need to spend my money carefully I am willing to actually buy the full game but I need the refund please
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Any refunds will need to be handled by the retailer you purchased the content from.
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Hey I just lost all my characters in D2 I believe it was a hack I am looking to find a way back. Can anyone help me it happened last night while I slept
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Unfortunately the retrieval of deleted characters is not a service Bungie can provide https://www.bungie.net/en/Help/Article/12211 If you feel your account may have been compromised, it is highly recommended you set up or change your pass key for your account. [url=https://www.bungie.net/en/Help/Article/12718]How to keep your account safe[/url]
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I had to ask this has never happened to me before Thanks for responding
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I bought silver today and did not receive the silver yet the money was pulled from my bank account, how can I get this taken care of?
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You can try the steps listed here first. If you continue to encounter this, please fill out the contact form. https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver
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When are we going to be able todo custom names because mine defaulted to my real name and I do not want my real name as my bungie name.
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im a returning player and ive came online and ive lost the beyond light dlc and its telling me to need to purchase from store, any idea of whats going on?
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Were you using Xbox Game Pass? If yes, Microsoft removed D2 from Game Pass on Dec 8. Any players who were getting DLCs through Game Pass will need to purchase them to get access to that content. If you purchased Beyond Light and were not getting it through Game Pass, [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]try restoring your license[/url]. If that doesn't work, please contact Xbox Support for help regaining the license.
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I’m trying to the lure thing with crow on the tangled shore and he doesn’t show up so I can’t progress and I can’t delete the quest to try to fix the issue. I can’t get the warden title and it makes it harder for the 30th anniversary title because I need 28/30 and one of the triumphs is in the warden title triumphs. Anyway I can get a solution.
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Why am restricted again for two months. I have to use my cellphone for wifi. My wifi hot stop. This is not fair to me I can't afford regular wifi service please fix this problem thank you
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You may want to check through the network troubleshooting guide here. https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide Please note it is highly recommended not to use wifi or mobile hotspot due connection issues.
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Hello I’m a returning destiny player and was upset to see I had lost my stasis so I went to the store and bought beyond light as so I could get it back I accidentally bought the pack that come With +1 season but I have all four season passes already is there anyway I can change the purchase or just receive the silver back as I don’t need the +1 season ? Ty in advance
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Edited by GrundleBeans: 1/6/2022 6:13:10 AMExtra season passes are not compensated with Silver. Any refunds or options for exchanging a purchase will need to be handled by the retailer you purchased the content from.
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I keep having issues with weasel. Its not my internet and i tried wired and WiFi. I cannot disable cross platform because i bought silver within the last 85 days. And my other console I played on is broken. What do I do?
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Hai I recently claimed my prime gaming bundle like I have the past 23 times but this time it never showed up in game, I contacted Amazon support and they told me to contact bungie, they also confirmed that I have it claimed on Amazon so it’s at bungies fault what can you do?
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Is there anyway to refund silver. I tried to buy $10 worth but it kept saying “oops, something went wrong.” I tried a couple times bc of this and by the time I was finished… i had racked 6800 silver spending $60.
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Bungie does not issue silver refunds. You can find more information here. https://help.bungie.net/hc/en-us/articles/360049497091-Destiny-Silver-Purchases-Guide
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I have a major issue with destiny 2 right now so I downloaded the beyond light awhile back but now it wants me to repurchase it I un installed thinking I'd be able to reinstall stall and it would correct the issue however I can't I must repurchase I want this corrected or you never receive another dime from me or my friends
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I can't turn in xenology to Xur. It says I have a cypher in my inventory but I don't. I just bought an exotic with it yesterday.. help?
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Do you have one in your vault?
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Hi, I have a question? I had all of the season for destiny and now that I got the witch queen, it saids that I don't have the FORSAKEN,BEYOND LIGHT AND SHADOWKEEP. IDK WHATS GOING ON. DO YOU HAVE AN IDEA OF THIS PROBLEM.
