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I have an old Xbox account linked to my main Destiny 2 profile on Steam. I’m locked out of the old Xbox account email and I want to link a new Xbox account to my Steam profile. I can’t remove my old Xbox account because I don’t remember the password and I can’t access the old email in order to reset the password. Can Bungie remove the old Xbox account on my behalf so I can link my new one?
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https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide [quote]Bungie is not able to remove connected platform accounts from profiles under any circumstances.[/quote] You will need to work with XBox support to recover the log in credentials for the XBox account.
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I am the only person left in my clan, but I can not leave. I have created a dummy account, but I am not able to promote anyone in the clan, even though I am the founder. I even invited a friend to join and could not even promote them to admin. I do not know the problem, but I need a solution to be able to leave this clan or even completely remove this clan.
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I just tried to create the dummy account, but it doesn't let me dummy account join the clan even though it is open to community and it wont let me invite it to the clan either.
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To do this you need to create a platform account to make a new Bungie profile. Have it do the clan requirements and make it join the clan. After that, promote dummy account to admin and then founder so main can leave.
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I am not able to leave my clan, even though I am the only person in it and tells me to make someone else the founder before I leave. I believe it is glitched, can anyone help fix this problem as I can not join any other clans
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I just tried to create the dummy account, but it doesnt let me dummy account join the clan even though it is open to community and it wont let me invite it to the clan either.
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Unfortunately this is caused by a blizzard account still being in the clan but not being visible since Destiny left Blizzard. You can get around this by creating a dummy account and promoting it to founder of the clan before leaving.
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Ok thank you for the quick response!
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Heya mate on my account I have an exotic in my inventory that I unlocked, 'Legend of Acuris' and yet in my collections it says that I haven't yet recieved/unlocked said exotic. Can this please be rectified?
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This means you still have the quest version. You need to complete the quest to unlock the full version of the weapon.
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I am unable to get past the initial loading screen of the game and am always faced with error code marmot. I have followed all of the online guides, verifying my files, uninstalling reinstalling, and such. but nothing is working. What can I do?
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Please then tell me how to appeal a ban for this joke of a game freezing during comp games and having to reset the game Everytime? No it’s not my connection and is happening to everyone. It’s a joke.
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https://help.bungie.net/hc/en-us/articles/360049024492-Contact-Form-Appeal-Ban-or-Restriction
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Hey I activated cross save from my play station to my computer….. my character doesn’t show up on my pc? Keeps trying to get me to make a new one… I’ve spent countless hours in this game as I’m sure you know and it would lose me as a customer all together if I can’t use that character. Thanks
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You set your pc as your main account not your psn. Only way to switch them is to disable cross save wait the 90day then reactivate it.
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So there is no way for me to load my play station character onto my pc?
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Cross save doesn't transfer characters. The only way you can use your psn characters on your pc is to disable cross save and wait the 90 period after that reactivate cross save.
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Well I went to turn my PlayStation on and my character wasn’t even on there anymore ?!? -blam!- this game I spent so Much time on it . What a joke
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Like I said you setyour pc characters as your main. So your ps4 characters were place in a dormant state. Once you deactivate cross save your ps4 characters will be available on your ps4. You will then wait 90 days and try again.
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I don’t see a way to deactivate the cross save feature ?
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Log in to bungie.net with one of your linked acounts. Click on your account avatar in the top right, then select Cross Save. On the next screen select View Set up. On the screen that follows near the bottom there should be a big red button that says disable cross save. Click that. The following screen you will need to click on each accounts' "authenticate" button. After you authenticate the last linked account it will disable cross save.
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I'm having a problem. In season 15 it's saying that I've completed all of the seasonal challenges but that's not true. I have two left. One of them is week 7, "Conquest of the Mighty." I'm suppose to complete a Nightfall Strike on Grandmaster. I've done this a number of times and I'm not getring credit for it. The second challenge is week 9, "Trail by Firing Squad." Despite having these two quests left, the seasonal indicates (1/1) that I've completed all of the weeks. Please help... W
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Edited by dougcpa: 1/9/2022 5:14:15 PMWhen I look at your account via the API it shows you have completed and claimed the weekly challenge Conquest of the Mighty. Trial by Fire does show as incomplete however with having only completed one round won out of 20. When I look at your game history I'm not seeing any recent Trials of Osiris matches.
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