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7/31/2017 4:27:24 PM
2957
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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Hello, I have been playing Destiny since early on and absolutely love it but I have a huge problem right now. After purchasing the 30th-anniversary bundle and getting all the necessary updates I have found the game has removed the in-game Beyond Light content I had already purchased and completed. Instead, it is telling me to purchase a new content bundle Beyond Light + Season 1 saying I never had Beyond Light in the first place. I do not want this to be the reason I stop playing Destiny 2 altogether please get back to me at your earliest convenience.
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Go to the Xbox store and look up your purchase history. If you see your purchase shows "completed successfully", then [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Contentt]try restoring your license[/url]. If that doesn't work, contact Xbox Support for help. If the purchase shows as pending, refunded, or anything other than successful, you'll need to contact Xbox Support to get help. They may have mistakenly revoked your license without informing you.
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I was adding my imported Xbox and Steam friends from the mobile app earlier. There is no "add all" option on the mobile app, only on the website. I wish I had known that prior to beginning to add my imported friends, because now I can't add any more. When I try to add another imported friend on the mobile app now, I get an error popup that says "Failed to send a friend request. We've encountered an error, please try again later." I even tried going on the website and adding my friends from there, but I got the same error, and the "invite all" button didn't work either. I think I may have added too many individual friends too quickly, and the system now thinks I'm a bot. Does anyone know how to fix this issue? I tried logging out and logging back in and that didn't work. Thanks
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I just bought silver and my credit card was charged but I never got them on game how do I get my money back since they did not give me silver in the game for my money.
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Please try the steps listed here to receive your silver. If it still does not work please fill out the contact form at the bottom. https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver
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I have a question how do I contact bungie to lift my 90 probation period for linking, I made a mistake and no where on the screen did it say if I deactivate I’ll have to wait 90 days, smh it’s BS!
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there is no way around the 90 day lockout. you will have to wait it out.
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I just transfered over to pc and when I enabled cross save none of my dlc's came over do I have to rebuy them?
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Yes. Cross Save cannot be used to transfer DLC licenses across platforms.
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Hi my name is Jack I bought your legendary edition for £30 thinking I would get the full story and game, however I didn’t, I really need the money back because I need to spend my money carefully I am willing to actually buy the full game but I need the refund please
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Any refunds will need to be handled by the retailer you purchased the content from.
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Hey I just lost all my characters in D2 I believe it was a hack I am looking to find a way back. Can anyone help me it happened last night while I slept
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Unfortunately the retrieval of deleted characters is not a service Bungie can provide https://www.bungie.net/en/Help/Article/12211 If you feel your account may have been compromised, it is highly recommended you set up or change your pass key for your account. [url=https://www.bungie.net/en/Help/Article/12718]How to keep your account safe[/url]
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I had to ask this has never happened to me before Thanks for responding
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I bought silver today and did not receive the silver yet the money was pulled from my bank account, how can I get this taken care of?
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You can try the steps listed here first. If you continue to encounter this, please fill out the contact form. https://help.bungie.net/hc/en-us/articles/360049497031-Contact-Form-Missing-Silver
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When are we going to be able todo custom names because mine defaulted to my real name and I do not want my real name as my bungie name.
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im a returning player and ive came online and ive lost the beyond light dlc and its telling me to need to purchase from store, any idea of whats going on?
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Were you using Xbox Game Pass? If yes, Microsoft removed D2 from Game Pass on Dec 8. Any players who were getting DLCs through Game Pass will need to purchase them to get access to that content. If you purchased Beyond Light and were not getting it through Game Pass, [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]try restoring your license[/url]. If that doesn't work, please contact Xbox Support for help regaining the license.
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I’m trying to the lure thing with crow on the tangled shore and he doesn’t show up so I can’t progress and I can’t delete the quest to try to fix the issue. I can’t get the warden title and it makes it harder for the 30th anniversary title because I need 28/30 and one of the triumphs is in the warden title triumphs. Anyway I can get a solution.
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Why am restricted again for two months. I have to use my cellphone for wifi. My wifi hot stop. This is not fair to me I can't afford regular wifi service please fix this problem thank you
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You may want to check through the network troubleshooting guide here. https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide Please note it is highly recommended not to use wifi or mobile hotspot due connection issues.
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Hello I’m a returning destiny player and was upset to see I had lost my stasis so I went to the store and bought beyond light as so I could get it back I accidentally bought the pack that come With +1 season but I have all four season passes already is there anyway I can change the purchase or just receive the silver back as I don’t need the +1 season ? Ty in advance
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Edited by GrundleBeans: 1/6/2022 6:13:10 AMExtra season passes are not compensated with Silver. Any refunds or options for exchanging a purchase will need to be handled by the retailer you purchased the content from.
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I keep having issues with weasel. Its not my internet and i tried wired and WiFi. I cannot disable cross platform because i bought silver within the last 85 days. And my other console I played on is broken. What do I do?
