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7/31/2017 4:27:24 PM
2940
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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What’s up with this access restricted I can’t play any pvp because idk if I been reported or not I just got access restricted and i didn’t put all my money into this for nothing
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Hi if I have completed the solo prophecy dungeon, will this retroactively complete when you fix the triumph related to this so I can get the shell? Or will I have to solo it again?
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Hello, I have somehow lost all my characters and I was wondering if you could help me out by getting them back please and thank you.
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Looking at your XBox account, you show three characters having been deleted in-game. One had 228 hours of play time, one at 49 hours, and the third at 25 hours. Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. Bungie does not provide the following services: * Restoration of deleted characters * Recovery of dismantled, scrapped, deleted, or otherwise discarded items * Recovery of mistakenly Infused items * Recovery of items lost due a Character's Postmaster being full * Recovery of items lost due to Player Inventories being full * Restoration of access to items or content gained through game sharing * Refunding in-game currencies on accidental purchases * Refunding Silver or transferring Silver between accounts or Destiny releases * Transferring items or characters between platform accounts [url]https://www.bungie.net/en/Help/Article/12211[/url]
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Can you at least tell me how I could’ve lost them?
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Unfortunately that information is not available.
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Thanks for the info tho:)
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i recently moved to pc and my last ps4 account is gone how can i get it back i tried cross save but my data was rested and it showed me a new account with nothing
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Hey there, It looks like you have chosen your Steam account as your primary cross save account rather than your PlayStation account. Please fill out the contact form in this article and Bungie will be able to switch it for you. https://www.bungie.net/en/Help/Troubleshoot?oid=48099 Please do not disable cross save in an attempt to change it or you will be locked out of cross save for 90 days.
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Edited by Steel Assassin: 12/26/2020 4:14:49 PMHello I am here to contact you over a certain restriction that has happened over my account. I believe I was falsely accused and I would like to know how long I'll be restricted for or un restricted once you see this. Please note that yes I do have a horrible Internet connection but it isn't bad enough to the point where it should ban me. The email associated with my account is [redacted] and help me gain info for my restriction. [spoiler]Moderator edit: Removed personal info to protectprivacy.[/spoiler]
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Bungie gives players an in-game banner when they are issuing a restriction that tells you for how long and a general idea of why (whether it was for suspicious behavior or poor network connectivity). This is the only notification you will get from Bungie and if you clicked through that banner there is no way to re-visit it. Players with poor connections will generally receive one warning with no restriction. If they continue to play with the same connection then they will receive a second warning that comes with a 2 week restriction. And after the 2 weeks is up if you continue to play on the same connection your next warning will come with a 2 month restriction. So if you've previously received a 2 week restriction then the current restriction is likely 2 months long. If this is the first actual restriction you recall receiving then odds are it is the 2 week restriction. Be aware, that if your restriction is due to poor Internet then I would strongly suggest you avoid playing Gambit and any Crucible game modes unless you address your Internet performance.
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I order stuff off of bungie and never got it. It was a hoodie and some other stuff. If I don’t get my stuff want my money back
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The Help forums cannot assist with order issues on the Bungie Store. They have their own separate customer support system. Please go to this page to request help with your order and/or refund. https://bungiestore.com/pages/customer-service
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I had the shader nebula rose on my armor but it won't appear on my collection so basically I don't own it but obviously I have it
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Having a shader on a piece of equipment doesn’t unlock it. You need to acquire it in your inventory to have it in your collections.
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I acquired it during season 1 and 2 and when I came back I also had it in my inventory and used it but it still doesn't show in my collection. Is there a way somebody can put it there I can show proof if need be :(
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Feel free to ask who?
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So my account was temporarily restricted for connection and can not do any match making of the sort, I have troubling connection and was wondering if I could have my matchmaking back. I was not using any sory of connections to hurt anyone else.
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The #Help forums are not able to assist with appeals of restrictions or bans. However, there is a process in place for you to appeal your ban or restriction. [u]Please review the [b]Contact Form: Appeal Ban or Restriction article [/b][url=https://www.bungie.net/en/Help/Troubleshoot?oid=48629]found here.[/url][/u] Please note that, as mentioned in the article, there is no guarantee for a response, nor is there a guarantee that your ban or restriction will be overturned. [u]For more information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url].[/u]
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Edited by Presto3008: 12/22/2020 10:35:19 PM
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In Beyond Light, I did the season campaign and I also have the season pass, but the exo stranger never gave me my “no time to explain” exotic pulse rifle. Is there anyway I can still get it this season or do I have to wait until it comes out for everyone?
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I also need an answer. I have the exact same problem. Why bungie has no support phone number boggles themind. What the hell is wetting with you bungie? We the consumer have poured millions of dollars into your deep pockets. Yet we cannot even get simple freaking things taken care of! You have to do better or risk losing your core players. Or maybe you just don't care. This is totally unacceptable
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I figured it it out, you don’t get the exotic if you bought the dlc and season pass separately
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[quote]I figured it it out, you don’t get the exotic if you bought the dlc and season pass separately[/quote] Thank you! That sucks. Shame on bungie.
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In season of the hunt it says that my season pass is active but it says my season pass is not active whenever I try to do a rathborne hunt. I purchased it through Xbox what should I do?
