Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
-
You who have to disable cross save first. Then you can unlink the unwanted account.
-
Really disappointed currently with the game at the moment. I have a really urgent issue to do with SMS validation and I don't know what to do as many of my current quests require it. I've tried to do every resolution on the internet and nothing has solved it. Can't even contact bungie and I am very confused. Really close to quitting not gonna lie if I cannot solve.
-
You get this figured out? I'm having the same damn problem and can't find a single MoFo to help me!
-
wanting to change my bungie name but says i have no changes left. how do i get more changes? i have ttv in my name and want it out! HELP lol
-
Unfortunately players only receive one name change at this time. More name changes may be available in the future.
-
What would you do if the name change wont work yet you've never changed your name? It instantly gave me an error and now It says I only get one name change?
-
Have you tried other names you would be ok with using within Destiny to see if they work? They've been quietly updating the filter and its been catching people out with it saying [settings saved] and not changing, or just flat out not doing anything.
-
I used my gamertag thats associated to my xbox account.. it even recommended it. Yet it wouldnt work.
-
Edited by viiTactiiCZz: 4/11/2023 12:21:30 AM[quote] it even recommended it[/quote] The recommendations dont take into account filtered words/phrases and it can/does recommend things that wont work. Your name might be hitting the filter because it is fairly similar/is a real name which isn't allowed under the naming policy.
-
Edited by TheDarkEmperor1011: 4/11/2023 12:36:02 AMThat’s annoying. I understand why.
-
Yeah it can get annoying since there isn't a exhaustive list but that would also help people get around it. Glad to see you've managed to find a name that works though
-
It really can be annoying. Especially since I go by a false name that all my friends know me by. Lol
-
Everyone gets one name change, once its used thats it. Bungie haven't announced any plans to give people another one, and they don't make exceptions to give people a token.
-
Having an Issue with Cross save All accounts have been authenticated and connected correctly, however no characters appear and Silver Balance are 0 But when I click on Disable CrossSave, it shows my accounts with the correct silver total and the characters i have available. Any help on how to fix this so i can access my other characters?
-
Your cross-save is setup with Steam set as your active profile/characters, rather than either your PS or Xbox ones. To fix it, you'll need to deactivate cross-save -> wait 90 days -> reactivate it and select the correct platform as your active characters. If you've purchased silver in the past 90 days you will need to wait out that cooldown first before you can deactivate.
-
It didnt even give me the option to choose at first. There is no way to fix it without waiting to access my gear?
-
Unfortunately no, if you deactivate it all profiles go back to their own characters etc so you'll only be able to use your characters and gear on their own platform
-
[quote]Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.[/quote] Fml, this is a statement of fact? And it has been policy since 2017?! ...Insanity.
-
Is there any issue you are having?
-
Edited by viiTactiiCZz: 4/8/2023 4:09:36 AM[quote] it has been policy since 2017?![/quote] They didn't have a customer facing email/phone during D1 either.
-
I have been told that my game has been corrupted and to uninstall and reinstall but nothing has been done to my game to have that happen and I tried doing as it had said but when it finished reinstalling it told me the same thing again and I would like to know why
-
Why is it that my destiny one add one are all gone as if I never had them when I have the collection version of the game
-
If I want to play crucible ranked in destiny 2 the game tells me to "Speak with lord shaxx to gain access" I go to him but there is nothing I can do and I want to play ranked.
-
I am missing Beyond Light, Shadowkeep, Forsaken, Curse of Osiris, Warmind! What can we do to get it back? Xbox shows I own it and its installed but in game I cannot access any of it and tells me to purchase it! How are they able to do this on a mass scale and not help fix these issues and have a customer service?!
-
Bit of a late reply but is it possible that you were game sharing the addons? can you check your accounts MS purchase history to make sure the addons are showing up with a transaction marked as completed? having the addons installed doesn't necessarily mean you owned it (ie people that had it through game pass still had the addons installed after it was removed) [quote]not help fix these issues and have a customer service?![/quote] Bungie dont control licenses on platforms, so all they would be doing is telling people to go to the platform that does control it for assistance.