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7/31/2017 4:27:24 PM
2957
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
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Unfortunately you would have not. If you can provide a video of your encounter we can check out where things are not working.
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Hello the thorn problem is fixed but I keep getting error code chicken please can you help?
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What is the “correct way”?
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Hard to explain but you don’t kill the boss right at the start
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It’s actually not hard to explain & it’s more than just not killing boss when it spawns at start. The “correct way” is to kill the 2 yellow-bar arbiter knights that spawn after the shrieker shields up & moved to top platform where the orb unshields it. Once these 2 knights are killed, you can then kill the boss.
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Yes I know are you someone who works for bungie
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No just a gamer who provides help on the forums. If you’ve done it correctly & not received the gun, then post a video of you doing the final area, killing the knights, then killing shrieker, but not getting gun as chest/reward.
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I’ve lost all my saved data and my light level is beginner again. I can’t reaquite anything or do forges or get the quest to do forges. I can’t do anything. What now?
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hi i’ve got a question about the cosmetic outfits in the game specifically the luxe warlock bundle, how do i equip this so i’m wearing it ?
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These are ornaments, you can inspect your gear and equip them like a mod on the item.
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Okay so today I was doing a strike and out of nowhere I’m kicked off of destiny servers. I tried to reload in and when I was picking my character, all of them were deleted and only a starter titan instead of my original three. Those characters took hard work and I had a lot of good stuff that I just lost. Plus I was close to reaching 1010 on one of my characters. I at least want to know why this has happened and if their is anyway to fix it
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I got my felwinters lie quest done on the 20th but about an hour later I logged on the app so I could get it on my titan and all of the sudden I don’t have my felwinters lie anymore.
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In Destiny characters can only be manually deleted. Unfortunately the retrieval of deleted characters is not a service Bungie can provide https://www.bungie.net/en/Help/Article/12211 If you feel your account may have been compromised, it is highly recommended you set up or change your pass key for your account. [url=https://www.bungie.net/en/Help/Article/12718]How to keep your account safe[/url]
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According to the game API, you have multiple deleted characters on your account. You also have cross save enabled, with your XBOX account as the primary set. It may be possible that your account was compromised. I would strongly urge that you change your password on both of your accounts and enable 2 factor authentication. Unfortunately, Bungie does not restore lost or deleted characters for any reason. Deleting characters requires you to hold a button for several seconds and can only be done in-game. [quote]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. Bungie does not provide the following services: * Restoration of deleted characters [/quote] [url=https://www.bungie.net/en/Help/Article/12211]More information[/url]
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But I was forcefully kicked off of destiny two then loaded into a disaster
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You most likely received a WEASEL error code when it occurred. If you have Cross Save enabled, that means that someone booted you out of your session and started deleting your characters, which is I urge you to change your passwords and set up two factor authentication. However, as I mentioned, Bungie does not restore deleted items or characters for any reason.
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Well do you have instructions on how to disable crossave? Because I was hacked and got my account back recently with cross save enabled
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You need the account information of all accounts that are associated with your Cross Save in order to disable cross save. [quote] Disabling Cross Save Cross Save is intended to be a one-time action, but we realize there may be cases in which you want to visit the characters you left behind. Once Cross Save has been disabled, you will have access to your original characters on each platform. There is a 90-day wait to re-enable the feature. This policy exists to discourage activity like account recoveries by other players. For those interested in removing Cross Save from their account, [url=http://www.bungie.net/crosssave]click here[/url] and click the “View Setup” button. On the next page, players will be shown their Cross Save setup. To deactivate Cross Save, click the “Deactivate Cross Save” button located at the bottom of the page. Players must authenticate all accounts before they can deactivate Cross Save. PLEASE NOTE If players disable their Cross Save for any reason they will have to wait out the 90-day lockout before they can enable Cross Save again. There are no exceptions to this policy. Players who purchase Silver cannot disable Cross Save until 90 days after the Silver was purchased. [/quote] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]Source article[/url]
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No the thing is I got hacked and it wasn’t me who enabled it, but whoever hacked me did that
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Bungie cannot remove any accounts from your profile as they do not store those credentials. That is treated as unauthorized access. Accounts have to authenticate every time they log into the site and set up procedures such as Cross Save or PC migration tools.
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Look i have no idea what has happened I’m still in stress that most of my work in that game is gone, most of the solstice armor raid gear and other things, and I have to face the consequences while the person who hacked me got off free
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I’ve been restricted from matchmaking against other players for the second time, the first time was two weeks and now it’s a two month restriction, but both time there was no lag or delay. This has never happened before and I haven’t moved at all, this season seems to be messing me up the most in all my time in destiny 2 especially after grinding for felwinters and not being able to use it in any pvp for 2 months, if someone can help or look into this that would be amazing
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You may not see your own lag...but others did & reported you. Enough reporting got Bungie to investigate the reports & determined that your connection was bad enough to warrant another restriction (as they go 2 weeks, 2 months, permanent). Can you provide your tested (using speedtest.net to test to centurylink in Seattle Washington, or your console to run the network diagnostics) and provide your results? Be sure to include up/down speed, nat, ping/latency/jitter, and packet loss. Also, are you on a wired or wireless connection? What type of connection (fiber, satellite, dsl, etc) do you use?
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It has also never happened in regular pvp, I’ve only been restricted after I play trials whenever me or my teammates get toxic messages
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If you are lagging in trials (3v3), then you are definitely lagging in regular (6v6) crucible. The trials community is generally sweatier than regular pvp players, thus likely why you got messages there & not from quickplay.
