{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
7/31/2017 4:27:24 PM
2940
Bungie does not have a customer service email or phone. If you have questions regarding in game issues, technical troubleshooting, or anything else, please feel free to ask.
English
-
You need the account information of all accounts that are associated with your Cross Save in order to disable cross save. [quote] Disabling Cross Save Cross Save is intended to be a one-time action, but we realize there may be cases in which you want to visit the characters you left behind. Once Cross Save has been disabled, you will have access to your original characters on each platform. There is a 90-day wait to re-enable the feature. This policy exists to discourage activity like account recoveries by other players. For those interested in removing Cross Save from their account, [url=http://www.bungie.net/crosssave]click here[/url] and click the “View Setup” button. On the next page, players will be shown their Cross Save setup. To deactivate Cross Save, click the “Deactivate Cross Save” button located at the bottom of the page. Players must authenticate all accounts before they can deactivate Cross Save. PLEASE NOTE If players disable their Cross Save for any reason they will have to wait out the 90-day lockout before they can enable Cross Save again. There are no exceptions to this policy. Players who purchase Silver cannot disable Cross Save until 90 days after the Silver was purchased. [/quote] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]Source article[/url]
-
No the thing is I got hacked and it wasn’t me who enabled it, but whoever hacked me did that
-
Bungie cannot remove any accounts from your profile as they do not store those credentials. That is treated as unauthorized access. Accounts have to authenticate every time they log into the site and set up procedures such as Cross Save or PC migration tools.
-
Look i have no idea what has happened I’m still in stress that most of my work in that game is gone, most of the solstice armor raid gear and other things, and I have to face the consequences while the person who hacked me got off free
-
I’ve been restricted from matchmaking against other players for the second time, the first time was two weeks and now it’s a two month restriction, but both time there was no lag or delay. This has never happened before and I haven’t moved at all, this season seems to be messing me up the most in all my time in destiny 2 especially after grinding for felwinters and not being able to use it in any pvp for 2 months, if someone can help or look into this that would be amazing
-
You may not see your own lag...but others did & reported you. Enough reporting got Bungie to investigate the reports & determined that your connection was bad enough to warrant another restriction (as they go 2 weeks, 2 months, permanent). Can you provide your tested (using speedtest.net to test to centurylink in Seattle Washington, or your console to run the network diagnostics) and provide your results? Be sure to include up/down speed, nat, ping/latency/jitter, and packet loss. Also, are you on a wired or wireless connection? What type of connection (fiber, satellite, dsl, etc) do you use?
-
It has also never happened in regular pvp, I’ve only been restricted after I play trials whenever me or my teammates get toxic messages
-
If you are lagging in trials (3v3), then you are definitely lagging in regular (6v6) crucible. The trials community is generally sweatier than regular pvp players, thus likely why you got messages there & not from quickplay.
-
I know that but yet I’ve gotten restricted only when I’ve done trials, and the other one was doing the quest redrix broadsword where I had to do 25 quick play comp and rumble
-
Well now you know what you need to improve upon so that you hopefully don’t get the 3rd/permanent restriction. You have some time to sort out your issues.
-
(Up speed is 0.88 Mpbs) (down speed is 14.55 Mpbs) (latency 75ms) (0% Packet loss)(I use a wireless connection as well)
-
[quote](Up speed is 0.88 Mpbs) (down speed is 14.55 Mpbs) (latency 75ms) (0% Packet loss)(I use a wireless connection as well)[/quote] You have 2 MAJOR issues. 1. Your upload speed is too low (it’s below the 1Mb minimum requirement). 2. Wireless. These are definitely huge factors into why you’ve been restricted twice now. If you cannot get a wired connection, then you should look into powerline adapters to use instead of wifi. You will also need to have a recommended 3-5 Mb upload.
-
I know that but it’s kinda hard to get better WiFi especially with the virus, and I’ve used this same network forever with no complaints or restrictions before
-
How is it hard to get better internet connection? The virus isn’t stopping providers from offering their internet packages.
-
First of all 15 and I don’t think being able to convince a parent to use money to get better internet for a video game, I use what I have to enjoy destiny, but it’s when I have fun things end up going the wrong way, yesterday we were acused of ddosing and lag switching because we beat a team with common/ exotic weapons, I just feel like there should be a warning or something
-
You had your warning previously. Also, now you know that your connection isn’t sufficient for destiny. So you have a choice to make.....keep as is & maybe get final restriction, stop playing pvp, or see about getting a better connection.
-
It’s just not just pvp, any sort of matchmaking against other players, so then basically I’d give up destiny and all the stuff I would have grinded out or basically have the only fun in destiny 2 to be taken away, and if I do get a permanent ban, what would be the point of playing the game anymore?
-
[quote]It’s just not just pvp, any sort of matchmaking against other players[/quote] Which is exactly what pvp (player versus player) is! You could still play strikes, raids, nightfalls, etc...just not anything where you go compete against another human player.
-
And gambit, plus if any future pvp activity is released I won’t be able to do it, it also takes away two pinnacle gear chances away which would make it even more stressful
-
Yes, gambit is considered pvp because you play against other players....never knew I had to be uber-specific when talking about pvp. So, again, you have choice(s) to make in the next 2ish months.
-
Well I won’t be able to change anything I’m sure if that, so if the worse comes I might leave the game. It’s just sucks to have these taken away when some people not being able to do anything about it plus I have a family member that plays the exact same things, but they’ve yet to get any restrictions. It was fun while it lasted I guess
-
In short I was falsely restricted with no real reason
-
I’ve been restricted from matchmaking against other players for the second time, the first time was two weeks and now it’s a two month restriction, but both time there was no lag or delay. This has never happened before and I haven’t moved at all, this season seems to be messing me up the most in all my time in destiny 2 especially after grinding for felwinters and not being able to use it in any pvp for 2 months, if someone can help or look into this that would be amazing
-
Do you work for bungie?
-
No, mentors are people who volunteer their time to help. We’re chosen by Bungie to answer questions and guide users.
