Please we need staff member here ...
https://www.youtube.com/watch?v=5mWMI8Z-UEo
https://youtu.be/5mtRHFyyw5c
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guys, I was able to solve the problem for the first time here, I did the following log in to another battle.net account and tried to play the beta again as ikora normally. But in the main account the problem persists.